Privacy Policy

Personal Information:

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions, consistent with your communication preferences and consent
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• Opt-out requests will be processed in accordance with applicable requirements

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will relate to the services you have requested and the types of messages to which you have consented
• We do not send promotional content without the required consent

Help & Support

• Reply “HELP” for assistance or contact us at admin@1311shopllc.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include major U.S. wireless carriers and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors that support our services, such as customer service and text message delivery, is permitted where necessary to provide those services. All other categories of use exclude text messaging originator opt-in data and consent; this information will not be shared with third parties, except service providers and aggregators involved in delivering the text messaging services.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations, such as payment processors and appointment scheduling providers
• SMS aggregators and providers, solely as necessary to deliver messages you have consented to receive
• Service providers that are subject to appropriate confidentiality and security obligations

Legal Compliance

• When required by law or legal process, or when necessary to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In connection with a merger, acquisition, or sale of assets, subject to applicable law and any required protections

The categories above exclude text messaging originator opt-in data and consent; this information will not be shared with third parties for marketing or promotional purposes. It may be shared with aggregators and service providers as necessary to deliver the text messaging services you have requested.

We implement reasonable security measures designed to protect personal information, which may include:

• Encryption of sensitive data in transit and, where supported, at rest
• Access controls and authentication mechanisms
• Security assessments and updates as appropriate
• Data protection practices for personnel who handle personal information
• Breach notification procedures in accordance with applicable laws
• Backup and recovery measures, where appropriate

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

We may use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit certain website features.

Depending on applicable law, you may have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information about how we process your data
• Withdraw consent for future communications
• Lodge a complaint with a relevant supervisory or regulatory authority

To exercise applicable rights, please contact us using the information in Section 10.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies to information collected by 13 11 Shop LLC through our website and services.

We may update this Privacy Policy periodically. The latest version will be available on our website with its effective date. For significant changes, we may provide notice by email or through a notice on our website, as appropriate.

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you acknowledge this Privacy Policy.